Cell Phone

Question: Do you need to be the contract holder to return a cell phone?

(Posted by: Mugsface on 2010-07-29 18:44:28)

Okay, so I was below 18 when I got my new Cell, so had the mother sign it for me. Now, I have a problem with it, and only 2 days left to exchange it, and mum's out of town, so I need to do this NOW! If I'm changing the phone for another, am I able to do so without the person on the contract? The sales person knows that it's really my phone, so I'm thinking I'll just go to her, but if she isn't there...

Posted by: Guiseppe Frankfort on 2010-08-02, 00:08:36

They took down the number on the box (the IEMI number), which is also under the battery of the phone, so they can identify it as the one that was bought for that account. However, depending on how anal they want to be, they MIGHT give you guff about the primary account hold not being there, but you HAVE TO TRY!!!